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Privacy

Privacy Policy

This policy explains the personal information SafeSale uses to operate accounts, verified transactions, payments, and handoffs.

Effective August 21, 2026SafeSale Canada
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Private participant contacts are protected until the required payment, identity and transaction checks pass. Required merchant information and customer policies are shown before a buyer submits a store offer.
  • Account information such as name, email, normalized phone number, password hashes, authentication records, and essential session data.
  • Identity-verification status, verified name, verification-session identifier, and verification dates associated with the SafeSale account.
  • Seller profile and listing information, including location details, item photos, description, condition, category, price, and device identifiers supplied by the seller.
  • Offers, handoff notes, transaction status, fees, payment-provider identifiers, deadlines, confirmation timestamps, and receipts.
  • Support communications and reasonable security, error, and service logs.

Stripe handles identity documents, selfies, card details, and payment processing in the current verification and checkout flows. SafeSale receives the results and identifiers needed to operate the transaction; it does not receive full card numbers. Password hashes are security data and are not user-readable account export content.

We use information to create and secure accounts, connect buyer and seller activity to one account, verify eligibility, publish and moderate listings, route offers and emails, enforce deadlines, coordinate Stripe payments, unlock transaction contacts, record handoffs, issue receipts, prevent fraud, provide support, and comply with law.

SafeSale does not use the sender email configuration or an unrelated administrator address as the customer recipient. Transaction notices are routed to the account participants attached to that transaction.

We share information with service providers only as needed to operate SafeSale, including Stripe for Identity and payments, Resend for transactional email, and infrastructure providers that host the application and its data.

Participants receive handoff contacts after the required payment, identity and transaction checks. Required merchant information is disclosed before a store offer. Business applications include registration, representative and policy information for admin review. We may disclose information when required by law or to protect users or the service.

We retain information for as long as reasonably needed to provide accounts and transactions, preserve completed receipts, prevent fraud, resolve disputes, meet accounting or legal requirements, and protect the service. Completed transaction records may remain available to the buyer and seller as transaction history.

Retention needs differ by record. A deletion request may not remove information that SafeSale must retain for an active transaction, security, legal, accounting, dispute, or fraud-prevention purpose.

SafeSale uses account authentication, participant checks on protected URLs, limited contact release, access controls, and payment providers to reduce risk. No system can guarantee absolute security. If you believe your account or personal information is at risk, contact support immediately.

Quebec’s privacy regulator explains that organizations must use safeguards appropriate to the sensitivity and context of the information. Read the Commission d’accès à l’information guidance.

Privacy Officer / Person in Charge of the Protection of Personal Information

SafeSale
Contact: privacy@safe-sale.ca

You may request access to or correction of personal information associated with your account, or ask a question about its use. We may need to verify your identity before responding.

Request deletion of your SafeSale account and track your request

Requests are handled subject to applicable exceptions and retention obligations. Information about private-sector privacy rights in Quebec is available from the Commission d’accès à l’information.

SafeSale uses an essential secure session cookie to keep signed-in users authenticated. Standard infrastructure logs may also be generated for reliability and security. This policy does not describe advertising cookies because SafeSale does not currently use them.

We may update this policy when the service or legal requirements change. The effective date will be updated, and material changes may be communicated through the site or account email when appropriate.

Questions about this policy?

Email support@safe-sale.ca. Include the transaction ID when your question concerns an offer, payment, or handoff.