Pickup & delivery
SafeSale does not provide pickup or delivery services. The buyer and seller—including stores—must agree directly on pickup or delivery, timing, location, and any delivery costs before completing the handoff.
Any delivery costs are separate from SafeSale fees. If a store offers delivery, it is the store’s own service, not a SafeSale service.
Only confirm the handoff after the buyer has received the item.
Businesses and stores
Approved stores sell with $0 SafeSale seller fees. Only the buyer pays SafeSale service fees on a store sale.
Apply, then start selling
Apply from Business / Store with your registration, business contact details, authorized representative and customer policies. Your application remains under review until SafeSale approves it. Approval checks your business information; it is not a guarantee of item quality. Account identity checks still apply.
Buyer fees only
Pay in person: the buyer pays CA$10 for items priced CA$50–CA$500 inclusive, or 2.5% above CA$500. Pay through SafeSale: the buyer pays 3.5%, with a CA$10 minimum. Item prices range from CA$50 to CA$5,000; percentage fees are rounded to cents. Stores pay no SafeSale seller fee, commission or payment-processing deduction. SafeSale covers its Stripe processing costs. Standard participant fees still apply to private sales.
Pay in person at the store
Only the buyer pays the SafeSale fee through Stripe. After the required payment, identity and transaction checks, handoff contact details unlock. The buyer pays the full item price directly to the store using the agreed method. SafeSale does not process or refund that direct item payment. The store is never asked to pay a SafeSale seller fee.
Pay through SafeSale
The approved store must complete its separate Stripe bank setup before this option is available. The buyer pays the item price plus the buyer fee at checkout. After completion and the required checks, SafeSale transfers the full agreed item price to the store’s connected Stripe account, with no seller-fee deduction. Stripe then pays the store’s bank according to its payout schedule. A transfer is not an immediate bank deposit.
Store information and customer rights
Review the store’s required business information, item condition, return policy and warranty before submitting your offer. The store is the seller and is responsible for accurate descriptions, applicable taxes, receipts and its legal obligations. Store policies do not remove mandatory consumer rights. Business verification and Stripe payout verification are separate.
Handoff, problems and refunds
Both parties confirm their own part after the exchange. New transactions can also complete seven days after handoff contacts unlock if no issue requires review. Report a problem before the deadline. Approved refunds or disputes can recover item proceeds; a $0 seller fee does not remove the store’s responsibility for a refund. Buyer service-fee refunds follow SafeSale’s cancellation and refund policy and applicable law.
Accounts and eligibility
You must provide accurate account information, keep your password and authentication email secure, and use one SafeSale account whether you buy, sell, or do both. SafeSale uses email verification codes for email verification, account recovery, and sensitive security actions. Phone numbers remain contact information and are not an initial-launch authentication method.
Account creation does not trigger Stripe Identity. Current identity is required when publishing a listing or making an offer and is normally valid for 12 months, subject to earlier re-verification. Verification reduces impersonation risk but is not a guarantee of conduct, ownership, or item quality.
SafeSale’s role
SafeSale provides marketplace listings, offer records, identity-status checks, payment coordination, protected contact release, and handoff records. The purchase agreement for the used item is between the buyer and seller.
SafeSale is not the manufacturer, owner, importer, dealer, insurer, appraiser, or repairer of a user’s item. SafeSale does not guarantee condition, legality, title, authenticity, compatibility, safety, or future performance.
Listings and offers
Sellers must own or be authorized to sell every item and must provide truthful photos, condition, price, identifiers, and material defect information. Buyers must review the listing and inspect and test the item before confirming receipt.
An offer remains pending for 72 hours from submission. If accepted, the listing is locked and the buyer receives a separate 72-hour payment deadline. An accepted offer starts the SafeSale transaction process but remains subject to verification, payment, expiration, and handoff requirements.
Payments and fees
For Pay in person, SafeSale processes participant service fees only. The item price remains entirely outside SafeSale and Stripe and is paid directly by the buyer to the seller at the meeting. SafeSale does not authorize, capture, hold, transfer, refund, or reverse that item price. For private sales, each participant independently pays CA$10.00 for an item price from CA$50.00 through CA$500.00 inclusive, then 2.5%, rounded to exact cents, above CA$500.00 through CA$5,000.00.
For new Pay through SafeSale transactions, the buyer pays the item price plus a 3.5% buyer service fee, CA$10.00 minimum, at checkout. For private sales, the seller independently owes 3.5%, CA$10.00 minimum, deducted from proceeds. The transaction completes after both confirmations or seven days after contact details unlock, unless a case, cancellation, refund, dispute, hold, or unresolved financial operation requires review. Seller Transfer follows completion and the required checks. Earlier transactions retain their original rules. Refunds and Transfer reversals follow evidence-bound financial-resolution contracts. SafeSale does not promise escrow, insurance, or an automatic outcome.
Handoff responsibilities
Meet safely, inspect the exact item, confirm that it matches the listing, and do not press a handoff-confirmation button until the described event actually occurred. Seller and buyer confirmations are separate and recorded with timestamps.
One confirmation does not count as both. New transactions can still complete at the disclosed seven-day deadline unless an issue requires review. Report any problem before that deadline.
Prohibited conduct
Do not list prohibited items, evade fees, share contact details before unlock, manipulate verification, use another person’s account, submit false confirmations, create duplicate payments, interfere with the service, or use SafeSale for fraud, unlawful conduct, harassment, or money movement unrelated to a genuine item sale.
SafeSale may restrict or remove content or access when reasonably necessary for safety, legal compliance, fraud prevention, or enforcement of these terms.
Responsibility and legal rights
The service is provided subject to availability and applicable law. Nothing in these terms excludes rights that cannot legally be excluded, including applicable consumer and privacy rights.
To the extent permitted by law, SafeSale is not responsible for losses caused by a user’s misdescription, unlawful item, unsafe meeting, failure to inspect, breach of the buyer-seller agreement, or actions outside the platform.
Disputes and governing law
Start by contacting the other party through the unlocked transaction contact and email support@safe-sale.ca with the transaction ID and relevant evidence. SafeSale may review its own listing, payment-status, message, and handoff records, but does not promise reimbursement or a particular outcome.
These terms are governed by the laws applicable in Quebec and Canada, without limiting any mandatory rights available where you live. Users remain free to contact their card issuer, regulator, consumer-protection body, or court where permitted by law.
Email support@safe-sale.ca. Include the transaction ID when your question concerns an offer, payment, or handoff.