Customer policy

Fees

Compare service fees for both payment options.

Effective August 21, 2026SafeSale Canada

Pay in person

2.5% per buyer and per individual seller

For items above CA$500

CA$10 per buyer or private seller for items up to CA$500

The buyer pays the item price directly to the seller at the meeting. SafeSale processes only the service fees.

Pay through SafeSale

3.5% per buyer and per individual seller

Of the agreed item price

CA$10 minimum per buyer or private seller

For new transactions, the buyer pays the item price and buyer fee at checkout. Proceeds transfer after completion and checks. The individual seller’s fee is deducted from proceeds. Older transactions retain their original terms.

Individual sales: each participant pays their own fee. Exact fees appear before payment.

When contact details unlock

Contact details unlock after the required payment and identity checks.

Pay in person requires the buyer fee plus the seller fee for private sales only. Approved stores have no seller payment to make. Pay through SafeSale requires successful buyer payment and a verified payout setup. All identity, account and transaction checks must pass.

Failed, duplicate, or disputed payments

If checkout fails, the transaction does not advance based on that attempt. Do not repeat payment unless the transaction page still shows payment as required.

For a suspected duplicate, incorrect, or unauthorized charge, contact support with the transaction ID and Stripe receipt information. Refund eligibility is governed by the Cancellation & Refund Policy.

Taxes and user responsibilities

SafeSale fees are service fees. Buyers and sellers remain responsible for taxes, reporting, permits, and other obligations that apply to them or their transaction.

SafeSale does not give tax advice and does not represent that every private used-item sale has the same tax treatment.

Available for items priced from CA$50 to CA$5,000. Percentage fees are rounded to the nearest cent.

Questions about a fee? Contact us