How SafeSale works
Agree on an offer, choose how to pay, then meet and confirm the exchange together.
SafeSale does not provide pickup or delivery services. The buyer and seller—including stores—must agree directly on pickup or delivery, timing, location, and any delivery costs before completing the handoff.
Any delivery costs are separate from SafeSale fees. If a store offers delivery, it is the store’s own service, not a SafeSale service.
Search by category and area, nearby or across Canada. To sell, add photos, the item’s condition, price and location.
We check the seller’s identity when they publish and the buyer’s when they make an offer. A successful check normally lasts 12 months, unless a new check is required sooner.
The seller reviews the buyer’s offer. Once it is accepted, the buyer chooses a payment option and reviews the exact fees before continuing.
Contact details unlock after the required identity and payment checks. Arrange a public meeting, inspect the item and follow the deadline shown in your transaction.
After the exchange, the buyer and seller each confirm their own part in SafeSale. When processing is complete, the transaction and receipt appear in your Activity history.
The item price and SafeSale fees are handled differently for each option.
For private sales using Pay in person, each participant pays CA$10 for an item priced from CA$50 to CA$500, or 2.5% above CA$500. For Pay through SafeSale, each participant’s fee is 3.5%, with a CA$10 minimum; the seller’s fee comes out of the proceeds. Items can be priced up to CA$5,000. Your exact fees are shown before payment.
Submitting an offer does not charge your card. With Pay in person, your SafeSale fee is charged when you complete the fee payment; the item is paid separately at the meeting. For new Pay through SafeSale transactions, the item price and buyer fee are charged at checkout. Older transactions retain their original terms.
New transactions complete after both confirmations or seven days after contact details unlock, unless a problem requires review. Report any problem before the deadline. Older transactions retain their original deadlines and completion rules.
Open the transaction and report the issue, or contact SafeSale Support with your transaction number. Do not confirm a handoff that has not happened. Any cancellation or refund depends on the payment stage and the review outcome; a refund is not automatic.
Report the no-show from the transaction or contact SafeSale Support. Keep the transaction number and relevant messages. Report the problem before the deadline so it can be reviewed before automatic completion. One participant’s confirmation never counts as the other person’s confirmation.